Neighbourhood provides a place for members to search for information, read and post about topics of interest, learn from each other and share tips and experiences.

Whether you're interested in energy, gas, mobile, solar, batteries, electric vehicles or making the most of the technology in your home, Neighbourhood is a place to ask questions, share knowledge and connect with others who have similar interests.

Built by members, for members, information, advice, ideas and answers are just a few clicks away.

Neighbourhood is a public forum, which means anything you post may be visible to other members and visitors.

To help keep yourself safe online, please never share personal, private or sensitive information in posts, replies, usernames, profile photos or attachments, including:

• Account numbers
• Email addresses
• Phone numbers
• Home addresses
• Billing information
• Payment or banking details
• Passwords or login information

If your question requires you to share account-specific information, please contact AGL directly using one of the support channels listed below.

Together, we can help keep Neighbourhood a safe, welcoming and helpful place for everyone.

While we want to help you effectively manage your accounts, Neighbourhood is not suited to handle 1:1 service enquiries.

To help with account and billing questions where you need to share sensitive information, please visit #Contact Us, log in to #My Account, or use #Message Us for personalised support.

Anyone can browse Neighbourhood for information and answers. Registering lets you take full advantage of the community and:

• Ask your own questions and start discussions
• Share your experiences and knowledge
• Like helpful posts and recognise valuable contributions
• Vote on ideas and suggestions
• Send private messages
• Personalise your experience and manage your preferences

The more people contribute, the more valuable Neighbourhood becomes for everyone.

• Review our simple #House Rules that help keep Neighbourhood a welcoming and respectful place for all members.
• Search the Community for information and discover answers from existing discussions.
• Ask your own question or join an existing conversation.
• Let someone know you appreciate their contribution. You'll find a 👍 button at the bottom of each post to give them a like.

• Make your subject clear and concise, using relevant keywords. Your subject is the first thing other members will see. Remember not to share any personal information.
• To encourage replies, ask open-ended questions and include all relevant details, especially for technical topics.
• Help others discover your post by adding tags. These are keywords or phrases related to your topic and make content easier to find.

We want to hear what you think of Neighbourhood. Good or bad, we don't mind.

Share your feedback, suggestions or ideas, or send a private message to the Community Manager if you'd prefer.

Your feedback helps us continue improving the community experience for everyone.

Your Community Manager is me, Basil (Basil_AGL).

You'll also see a team of moderators and Subject Matter Experts, which you can identify by the AGL logo next to their handle, around the community who are here to help answer questions, share knowledge and contribute insights across a wide range of topics.

They play an important role in helping members find answers, learn something new and get the most out of Neighbourhood.

Together, we're here to support great conversations, connect people with helpful information and ensure Neighbourhood remains a safe, respectful and valuable community for everyone.

If you have any questions, concerns, or simply want to say hello, feel free to reach out. We look forward to seeing you around Neighbourhood!