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Neighbourhood Guidelines

Welcome to Neighbourhood

Neighbourhood is AGL's online community where customers can connect, share experiences, ask questions and learn more about energy, technology and sustainable living.

We've created Neighbourhood to make it easier for people to find helpful information, discover solutions and learn from one another. Whether you're looking for advice, sharing your experience or helping someone else, we're glad you're here.

To ensure Neighbourhood remains a friendly, safe and helpful place for everyone, we've put together a few simple community guidelines.

Our Community Guidelines

Neighbourhood isn't designed for account-specific support

Neighbourhood is a place for discussions, shared experiences, tips, ideas and commonly asked questions. Because posts are public, it's not the right place for account-specific enquiries that require access to personal or billing information.

If you need help with your AGL account, billing, payments or other account-related matters, please contact our Customer Service team directly .

Protect your privacy

Your privacy and safety are important to us.

Please do not post personal or sensitive information, such as:

  • Account numbers
  • Addresses
  • Phone numbers
  • Email addresses
  • Payment details

Our moderators and community team will never ask you to share private information publicly.

Be respectful

We welcome different opinions, healthy debate and constructive discussion.

Please treat other community members with courtesy and respect. Personal attacks, abusive language, harassment, discrimination or inappropriate behaviour won't be tolerated.

If you see content that concerns you, please report it to the Neighbourhood team.

Help make Neighbourhood great

Before starting a new discussion, try searching the community to see if your question has already been answered.

You can also contribute by:

  • Sharing helpful experiences and advice
  • Answering questions from other members
  • Posting ideas and suggestions
  • Liking helpful content from other members
  • Marking helpful responses as solutions when your question has been answered

Every contribution helps make Neighbourhood a more valuable resource for everyone.

When We May Moderate Content

We aim to preserve discussions wherever possible and encourage open conversation. However, to maintain a safe and welcoming environment, we may edit, move or remove content that includes:

  • Offensive, abusive, misleading, deceptive or inappropriate material
  • Spam, duplicate posts or off-topic content
  • Copyrighted material shared without permission
  • Links to inappropriate or unauthorised websites
  • Personal or sensitive information
  • Content that breaches these guidelines or our Terms of Use

In some circumstances, we may take additional moderation action where necessary.

Moderation Overview

  1. All content submitted to Neighbourhood may be reviewed by a moderator.
  2. Our moderation team works to ensure discussions remain relevant, respectful and aligned with our community guidelines.
  3. We also reserve the right to restrict, suspend or permanently remove access to Neighbourhood where users repeatedly breach these guidelines.
  4. Don't worry though, we welcome honest feedback, different viewpoints and healthy discussion. As long as posts comply with these guidelines, they will remain part of the community.
  5. Our aim is to review content within 48 hours.

Terms of Use and Privacy

Your use of Neighbourhood is also governed by:

In addition, any AGL employees participating in Neighbourhood must comply with AGL's Social Media Policy and other applicable workplace policies.

Before You Post

Take a moment to familiarise yourself with these community guidelines before participating.

Most importantly, be respectful, be helpful and have fun helping others make the most of Neighbourhood.

And if you see a post that helped you, don't forget to give it a like!