Solved Answers – How to Guide
This community is all about providing our members with a platform to help each other find answers to common questions and experiences with AGL products and energy in general.
Answers are a way for members who have asked a question to choose the reply that best answers their question, which recognises helpful contributors in our community and helps others going through a similar experience. This is because Solved Answers will appear higher in search results.
How do I tell what an Accepted Solution looks like?
Posts with an accepted solution have a green icon, so it's easy to see which posts have an answer already. Within a thread, the accepted solution will have a green bar above it, and this icon will be above the member who solved it.
SOLVED ANSWER
Accepted solutions can be found in the thread or via the ‘Solutions’ tab under where you can comment on the post and that will take you directly from the question to the answer.
Why should I mark a message as a solved?
We want you to be recognised for your contribution in the community. From using the functionality on just one or two questions you ask, to being a prolific problem solver across discussion topics.
Soon we will be introducing badges to acknowledge and reward members who continue to be helpful throughout the forums and support other members with help. Look out for updates on this coming soon!
How does marking a message as solved help others?
Many visitors come to our community seeking answers to questions that have previously been answered by our members.
An Accepted Solution icon appears on discussion topic boards and in search results so you and visitors can easily see which posts have solved answers. Accepted Solutions will appear higher in search results, surfacing answers faster.
If a moderator solved your query, then we also know we are continuing to help.