Same here, I called them in March and the girl said I was on priority list and they will send me a letter 2 weeks prior the installation. it's now in June and still nothing. 

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@RF wrote:

Seems like you're not the only one, XNguyen. I was promised new meters by the end of last year back in July, then in November andf again in early December. By February it was "by the end of April'. Guess what - May is here and - no meters.

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Hi @frustrated66. 

Really sorry to hear that your meter exchange has not been completed as of yet. You can contact an accredited service provider and arrange the meter exchange yourself. The meter will be provided by AGL free of charge. 

Otherwise if you would like to send myself a private message with your account details, I will investigate with our Digital Metering Team as to when this exchange will occur. 

Thanks! 

I am extremely frustrated too. I called in February  to request changeover to a net meter & was told it would be by the end of April or beginning of May 2017 latest.  I chased them on 5 May & was told there was no order placed even though I'm on the 'priority list'.  They then said it would be done by August & I would receive a letter 2 weeks beforehand to confirm the date it would happen.  I have not heard anything.  I chased AGL again today & they said I am now on the planning list but they could not provide a date when it would happen & it probably wouldn't be anytime soon.  This is ridiculous.  I was going to go with another company but decided on AGL as they said it would definitely be done by beginning of May at the latest.  AGL you have broken your word & I have absolutely no faith in you.  If you are too busy then tell customers so they can make an informed decision as to whether to stay with you or not.  You do not deserve to have customers if you treat us like this.  I now have 3 options:  (i) stick with AGL & wait forever while you mess us around & give us no concrete idea of when the changeover will happen; (ii) pay for an electrician to do it but that's too expensive; (iii) change to another retailer but then I have to go to the back of the queue...  In the meantime I have lost $$ in savings I would have made since the beginning of May if the net meter had been installed when you said it would be installed.  It is definitely a case for the ombudsmen & a worthy cause of some serious social media backlash (which I am happy to start the ball rolling on as I work in marketing)...  

Hi Cad, 

Thank you for your post, and apologies for the delayed response. 

Your message is very hard to read, understanding that we have let you down on so many occasions. To realise that so much time has lapsed without a sufficient resolution to your request, I can only recommend one course of action. If you have not pursued this line of contact already, please email our complaint and resolution department on complaints@agl.com.au. Please include your account number, any reference number you may have, along with your best contact number. They will get in contact with you within 2 - 3 business days, after receiving your email. 

This is the highest point of escalation, internally. You will also have direct contact with a very experienced team, equipped to manage this headache.

Please let us know if there is anything else we can help with.

Sincerely, 

Jordan

Hey Mookie1085,

Thanks for reaching out!

We're sorry to hear that this incident has been such a pain point for you, as this is not the intention of our service.

In response to your enquiry, you do have the option of engaging an 'Accredited Service Provider' (ASP) who is in an independent electrician, who can complete this upgrade for you. AGL will provide a smart meter free of charge to this service provider, however, you may incur some charges from the service provider for any costs related to the installation of the meter itself. For information regarding the ASP's available in your area, you can follow this link: http://aglener.gy/ASP.

If you have any further enquiries, please don't hesitate to sing out!

Kind regards,

Jayden.

I have contacted 3 of the ASP’s in my local area and only one has provided me with a quote. It is $715! I am not prepared to pay this, especially since I have been waiting so long for AGL to hold to their word about getting one installed for free by April 2017. I would happily arrange an ASP to install the meter if AGL paid for the install!

I don’t think that is too much to ask! 

I really wish that I could speed things along!!

Hi @Mookie1085

We're sorry about the delay in getting your net meter installed, the team are working as hard as they can to ensure that customers who have yet to have their new meters installed, are not waiting too much longer. I understand that this doesn't make the waiting better, and while I don't have an exact timeframe for you currently, the advice I've received from our new connections team is that they are trying to speed things along for customers currently experiencing delays. 

So pleased I found this Community web site.

Had long discussion with my precious electricity provider who I was using for many many years.

They either wanted a monthly fee for a net meter of asked me to have it installed myself. Gave me a list of authorized electrician and I got 2 quotes well over  $1000 and many didn't answer my requests or just told me they do industrial only.

Out of the blue I received a phone call from a call centre suggesting to change service providers, normally I cut them off but I was interested. AGL offered a good deal and a free Net Meter upgrade. I signed up and contacted them within the cooling off period, when they would install my meter. Answer was, can't be done until the next meter reading which as 2 months away. Offered for me to pay the meter reading / they come out within a week if I would have moved.....but was told: Sorry not possible.

The date of meter reading went past...no sign of follow up from AGL. Wrote a complaint on their website and got the answer: we look into it and come back to you. 2 weeks later I get a phone call: You are on the waiting list. We might install your new meter in 6 months, but no guarantee. Excellent I produce heaps of power over summer with my 5 KW system and AGL pay me peanuts and charge big bucks for energy used. come winter they install my meter, when power production is down. Some one suggested to take AGL to the ombudsman or NSW fair trading for grossly misleading me to get my business. But maybe I get help and justice here. 

Hey neversaynever,

Thank you for taking the time to provide this feedback!

I'm sorry to hear that we've put you in such a difficult position with your meter upgrade. Please feel free to send me a private message including your account number and email address, and I'll be happy to see what I can do to help!

Cheers,

Jayden.