Hi @JSW , no, that's incorrect. There are no changes happening to meter reads or estimated bills.

 

If you have a basic meter, your local energy distributor reads your meter and sends the reading to AGL. If they don't send us a meter reading, you receive an estimated bill, which is then automatically amended with a refund or extra charge when we receive the actual reading later on, depending on if the estimate was too high or too low.

 

If you don't wish to receive estimated bills, you have the option to submit a meter read yourself. But even if you don't send your own meter read, you'll still be billed the correct amount when we receive the next actual read from your meter reader.

 

Please note that this is how meter reads and estimated bills have always worked, and is not a new change.