Tracking my solar usage on app showing at night

LesT
Switched-on
1 Reply 792 Views

Does anyone else have their solar usage sold to grid being credited during the nightly hours?

 

I have raised this 3 times with AGL and the first time they blamed the meter and then sent a new bill because they advised the meter was originally incorrect. The other 2 times they advised it was the AGL app just incorrectly showing the solar credits and promised the usage will be corrected in the AGL app to show the correct times. However, the AGL app still shows the solar credits being applied at night and the amount credited is nowhere near what it was this time last year nor anywhere near what my solar app is displaying during the day. 

 

Highly, suspicious of AGL's systems at the moment

2 REPLIES 2
-Olgi-
AGL Moderator
1 Reply 771 Views

Hi @LesT,

 

Welcome to AGL Neighbourhood! We would need to look into your account to see why this is happening. I'll send you private message to grab your account details from you. 

 

Kind Regards, 

-Olgi-

LesT
Switched-on
0 Replies 764 Views

@-Olgi-  no problem