Tesla Powerwall 2 not charging or discharging

[Michael007]

My AGL supplied Powerwall 2 participates in the AGL VPP. Last week the Powerwall stopped charging and discharging. All data is normal on the app. I went through the Tesla manual procedure by resetting and shutting down and restarting. The AGL people asked me repeat this whilst on the phone to no avail. They said I need Tesla assistance that they would arrange. I have been waiting for a week and no contact. I tried calling Tesla on several occasions but their support automatically disconnects the call after 15 minutes each time I call. What can I do now?

[Michael007]

Hi Everybody.

I would like to update the Neighbourhood on the progress, or lack thereof, on my Powerwall 2 repair/replacement.

1. On 26 November 2024 I reported the failure of my Powerwall.

2. Yesterday, 13 November 2025, AGL advised me to be patient and wait until the end of the month to see if Tesla "hopefully" contacts me to arrange repair.

3. It is now 14 January, 2025, and AGL or Tesla have still not advised me of any date or plan for my Powerwall 2 to be replaced. 

Potential Tesla Powerwall and AGL battery customers should reflect on this poor warranty response by AGL and Tesla when considering a battery purchase from AGL and/or Tesla.

AGL supposedly has a "Can Do, Will Do" corporate value but they are not living this value from my customer perspective.

[Michael007]

Apologies - Point 2 should state 13 January, 2025.