Missing usage since new meter installed

[Laura8]

• Had a new smart meter installed in July.  Have had usage missing or pending and then missing since July 8th.
• Can anyone please assist as to why this updated on the first few days of being installed and now hasn't for 2 months?
• Thanks

[-Olgi- · Accepted solution]

Hi @Laura8,

Welcome to Neighbourhood!

As there may be a number of reasons why your meter data is not available, we would need to look into your account to find out more information. I'll send you private message to grab your account information from you. 

Kind Regards, 

-Olgi-