Total new charges and credits

[ACC750]

Subject: Complaint Regarding Incorrect Internet Bill Charges

To Whom It May Concern,

I am writing to formally raise a complaint regarding the most recent internet bill issued to me. My details are as follows:

• Name: [removed personal details]

• Account Number: [removed personal details]

• Billing Address: [removed personal details]

Upon reviewing my bill for the period 02 August 2025 – 01 September 2025, I have identified discrepancies in the “Total New Charges and Credits” section. The charges applied appear to exceed the agreed plan fees and advertised discounts.

Specific Concerns:

1. Plan Fees:

   • Home Fast AVC0 002 234 986 42 (02 Aug – 01 Sep): $104.00

   • Home Fast AVC0 002 243 081 92 (02 Aug – 01 Sep): $104.00

   • Home Fast AVC0 002 243 081 92 (15 Jul – 01 Aug): $60.39

2. Credits/Discounts:

   • Monthly discount: $15.00

   • 6-month honeymoon offer: $24.00

Despite these credits, my bill shows:

• Total Service Charges: $229.39

• Total New Charges and Credits: $229.39

• Total Due: $229.39

This amount is higher than my expected monthly plan fee after discounts. Additionally, the section titled “Account Charges and Credits” shows $0.00, which does not reflect the payment of $65.00 (18 Jul 25) already made.

Request for Action:

• Please provide a clear explanation of how the charges were calculated.

• Please confirm whether the credits and discounts have been correctly applied.

• If there has been an error, I request that my bill be corrected and a revised invoice issued promptly.

I kindly ask that this matter be investigated as soon as possible. Please confirm receipt of this complaint and advise me of the next steps.

Thank you for your prompt attention.

Sincerely,
[removed personal details]