Hey Judithkellett,
Thank you for your post!
From time to time, we will request that a customer kindly confirm their meter if we're experiencing issues doing so ourselves to ensure that your account is set up appropriately. Once you have confirmed the serial number on your gas meter, we'll ask that you get in touch with our web chat team here, or you can always contact us.
Kind regards,
Jayden
If I’ve helped in anyway, please mark my post as SOLVED!
This helps our Community know the answer to common questions.
