Credit Card Processing Fee

[Jim1]

I have just received my first solar bill and am working my way through it. It’s a little confusing as part of the billing period is split over two rate plans, but I have a question. I supply the grid far more than I use and it’s obvious that I will generally have a credit balance. My question is this: I have been charged a ‘Visa card payment fee’ on the debits before the accrued credits have been applied. My card was never debited, no transaction took place. Why the charge?

[jaydeny · Accepted solution]

Hi Jim1,

Any credit card fees displayed on your bill will relate to payments made against your previous bill. Can I ask if your bill prior to this was in credit or debit?

Kind regards,

Jayden

[Jim1]

Hi Jaydeny,

My previous bill was in credit.  Hope t his helps.

Jim

[jaydeny]

Hi Jim1,

This sounds quite unusual then!

Please send me a quick private message by clicking on my username with your AGL account details so that I can clarify things for you.

Cheers,

Jayden