Energy Meters and Connections

Answers on moving house, getting connected or using your electricity and gas meters

Answers on moving house, getting connected or using your electricity and gas meters

can't register onto into AGL app

Switched-on

trying to register and it says it can't verify my account.  I have been calling ACTEWAGL and AGL for five days and no-one seems to be able to help.  ACTEWAGL tell me it is AGLs problem and AGL tell me that it is ACTEWAGL's problem.  All I want is an account number so I can add the app to my phone.

1 REPLY 1

AGL Moderator

Hi simonsam,

 

Thanks for your post!

 

it's not good to hear that you've faced such difficulty when attempting to obtain your account information. I'll ask you to get in touch with our web chat team here who'll be more than happy to track down this information for you.

 

Kind regards,

 

Jayden

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