I arranged to change to my accounts to Origin in mid-May 2018. AGL then offered me a much better deal so I decided I wanted to stay with AGL. My electricity account was retained by AGL but my gas account was taken by Origin (my last AGL gas bill was dated 4 June 2018.I tried to stop this transfer. I have been trying to get a SPECIAL METER READING to enable a quick return to AGL since 5 June 2018. I have rung AGL many times (including today - again! - 22 July 2018) to arrange a Special Meter Read to enable this. Whenever I have rung I have been told it's all OK and the Special Meter Reading is all arranged, only to be sent a text message days later which says that it has not been possible to get a Special Meter Read due to "system issues" and it isn't possible until my next meter read. What are the "system issues"? Damned if I know, and no-one at AGL Resolution Centre has been able to enlighten me either. As of today's phone call to AGL I have again been told that they will try to arrange a Special Meter Read for Thursday 26 July 2018.
Something I don't understand is getting in the way of my wish to be an AGL gas customer and no-one - and I mean NO-ONE is able to tell me where the problem lies or what I am able to do to fix it.
This is very, very frustrating.
I look forward to a clear answer!
Thanking you in anticipation.
Welcome to the AGL Community!
It's very disappointing to know that our customer service team(s) have not been able to provide you with a more specific answer to your enquiries thus far, so I'd like to offer an apology for this poor experience. Concerning your meter reading, this is a difficult question to answer without taking a look at your account specifically. However there are some cases where only the billing retailer is able to arrange a special meter reading for a meter, which would explain why our attempts to have the meter read specially are getting knocked back.
If you'd like us to take a closer look at your account, please send me a private message with your account details!
Re: Trying to get special meter reading (The AGL Community Subscription Update)
I had no sooner posted the last message that yet another message arrived from AGL:- "Hi, we are unable to complete your gas connection. Please call AGL on etc., etc., "
I want to know WHY and what, if anything, I can do about it.
Do I need to contact Origin or Jemena, for instance? If so, to whom do I speak, etc.?
Very frustrating and not good.
I really do want information now!
Please send me a private message with your account details and we'll be happy to help wherever we can. Please note that the contents of any messages will not be publicly available.
I sent an email to AGL yesterday but, as I had not received a reply, I posted on the community message board. You replied to the message board almost immediately.
I will now send an email message with details