For 19 for the past 22 months our gas account has been in credit - as high as $736.58 in May 2017.
Now AGL is demanding a 250% increase in our smoothpay amount from $102 per month to $355 per month with no justification.
Beware everyone - AGL receives payment in advance for the "service" provided and now wants even more
It's a rip off and I'll be changing providers ASAP
Thank you for your post!
Given the steep increase in your payments, your concern and frustration is absolutely justified. I can also understand why such an incident would have you considering a change to another retailer! If you'd like us to double check things for you and look for an alternate agreement that works better for everyone, please get in touch with our web chat team here.