Mr. Robert from Billing Sept. promised to send me the wellcome pack some 3 weeks ago; and last Friday some one (chart) again promised saying that within 24 hours i can receive it. but so far there is nothing coming to my post box . instead i receive a reminder message in my m/phone yesterday n i made payments accordingly. May i request the wellcome pack again pls. and again why there is no bill in my mail box nor my email. regds.
my account is (removed for privacy reasons)
Sorry to hear that you have still not received this information. For privacy reasons, I removed your account number and full name for your post.
I have been able to locate the welcome packs and have re-emailed them to you today. Please let me know if you receive this email. Make sure to check your junk folder just in case!