Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

online account

Switched-on

Hi There,

 

everytime i logged into my online account, i got error message saying i can not access my account. I need to download my bills

4 REPLIES 4

AGL Moderator

Hi leileif,

 

Thank you for getting in touch!

 

Could you please provide some screenshots of this error?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

Good evening,

 

I also cannot access my online account.

 

Please refer attached error message.

 

Is the system down for maintenance?

 

Regards,

 

Peter

AGL error.PNG

AGL Moderator

Hi PTrikoulis,

 

A common cause of this error is your AGL account being closed. Is there any chance that your accounts could've been closed recently?

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

Hi Jayden,

 

Thanks for getting back to me.

 

Yes our AGL was actually closed as our tenants took over the account.

 

I have been able to access the bill information I need from my emails.

 

Thanks again for your help.

 

Kind regards,

 

Peter