my account

[caky47]

Is anyone else having trouble signing into their Account now? I spent two hours with chat and call AGL twice and they said to put the code # in and I would be right to sign in. Why do I have to put a code # in when I already have an email address and password?

[Jordanemm]

Hi @caky47,

Thank you for reaching out, and apologies for the poor experience you've had.

We were experiencing some issues up to last night, where customers were unable to log in successfully to their accounts when using Internet Explorer. Thankfully this issue has now been resolved! However, you have mentioned another problem with the 'One Time Code' and trying to set up a password. If this is still not working for you successfully, please let me know by replying to this post, and I will contact you directly.

Thank you for your help and patience with this matter.

Sincerely, Jordan