Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

my account


Is anyone else having trouble signing into their Account now? I spent two hours with chat and call AGL twice and they said to put the code # in and I would be right to sign in. Why do I have to put a code # in when I already have an email address and password?

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AGL Moderator

Hi @caky47,

Thank you for reaching out, and apologies for the poor experience you've had.


We were experiencing some issues up to last night, where customers were unable to log in successfully to their accounts when using Internet Explorer. Thankfully this issue has now been resolved! However, you have mentioned another problem with the 'One Time Code' and trying to set up a password. If this is still not working for you successfully, please let me know by replying to this post, and I will contact you directly.

Thank you for your help and patience with this matter.

Sincerely, Jordan

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.