Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

billing address is wrong


Hello, I just joined in agl and found out my billing address is wrong online. I called you guys to double check my address on system, but they told me a correct address. I'm quite confused what's happening, why my billing address is different in system and "my account" online? Is it able to make any negative influence to my billing?


Thank you Very much


AGL Moderator

Hi Cynthiay,


Great question!


Your 'supply' address, or the address associated with your meter, can sometimes very from your residential address depending on how it was documented when the meter was installed. The truly important detail to confirm when you receive your first bill is to ensure that the serial number physically listed on your meter and the meter number listed on your bill correspond.


If you need to check or update these details, please get in touch with our customer service team via web chat  with your account numbers and they'll be happy to help you!


Kind regards,



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