It appears my pay on time discount for my electricity account has dropped off since march 2020. I have been reviewing my bills and have noticed that no pay on time discount exists on my electricity bill but does remain on my as bill. Upon delving deeper, I find that my "plan" under my electricity has changed. I did not ask for a change in my plan and to my knowledge have not been notified one would be made on my behalf. When I signed up, I signed up my Gas and electricity on the same plan and now my elec has changed?
If the pay on time discount would have meant a less expensive bill then does that get refunded given I did not ask for my plan to be changed at any time?
Hi AE89, it sounds like your previous plan has expired, causing you to change onto a new plan. You should have received a notice about this prior to the change taking effect. To discuss this and review the current options please get in touch with the team here.