Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

My AGL account said my bill is paid

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I received my bill via email today. I went to my AGL account and I saw that the bill has been paid, which confused me a little bit as I haven't made any payments yet. I have attached a photo of it

I went to the payment page and entered my reference number, it showed it has not been paid yet. Can you explain?

Screen Shot 2018-05-08 at 11.40.55 am.png

1 REPLY 1

AGL Moderator

Hey fancyguy,

 

Thanks for your post!

 

Your account balance online updates every 2-3 days. As a result, any bills that have been issued within the last 24-48 hours may not appear online just yet. This will update soon!

 

Kind regards,

 

Jayden

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