Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Meter charging more than im using? Has a fault? Something has to be wrong!

Conductor

So I got my latest bill yesterday. $655.97 !!!!  Now before I hear the usual "oh many bills are that high" Let me explain a few things.

 

Last Bill - $330.03

Usage - 771 KW

During this bill period I was using my air con on cool pretty much EVERY day.

I was on holidays for 3 and a half of these weeks from work, and was home for this time, so obviously home more, using stuff around the house like air con, ect more.

 

 

This bill - $655.97

Usage - 1724.979 KW !?!

During this bill period, I have been at work the entire time, and do not get home until around 6pm, get changed and go to the gym until 8-8.30pm.

I have used the air con 7 times on heat, for approx. 1.5 - 2 hours a night. (so less usage than last bill period)

 

EVERYTHING else I do / use at home is the same, I have no new appliances, am not using anything anymore than I have in the months for the previous bill, in fact I have used the air con less and am at home less.

 

The ONLY difference is - at the END of the last billing cycle, the meter was replaced with a new "smart meter"

 

The app is showing that I am using between 19 - 23 KW a day!!

How this is possible when I live alone and am not home between 8am and 8pm is beyond me.

 

The usage has more than doubled since my last bill. I questioned the "projected bill amount" about 6 weeks ago by calling AGL and saying there is no way this could be correct, and was told not to worry about it until the bill comes.

 

In my house, I use the following for electricity -

1 waterbed

1 TV

1 stereo / dvd system

1 Chest Freezer

1 Fridge (less than 2 years old, start rating of 299 kw per YEAR)

1 Set top box

1 Modem

1 electric jug (boiled maybe 3 times a day)

Hot water system (shower once a day, twice in summer)

Stove / cooktop - I cook rarely, like once a week.

 

Laptops are only plugged in when I use them (hardly ever)

Phone charger - used at night

Microwave - used maybe once a month

Air con - hardly used this bill period, around 7 times for around 15 hours total.

 

The usage has more than doubled, and the "how much energy are you using" has gone from less than 1 person in the last bill, to more than 5 people in this bill!

 

The only change that I can see between the two bills, is the new "smart meter"

When I questioned this yesterday, on online chat, I was told "its a smart meter, the reading is correct"

 

What I want is for someone to explain to me, how my bill and usage has more than doubled with the only difference between these times is the new meter!

Oh and also why I have been charged $16.30 on the last bill for "meter test reconfigure - DR" (does not show what date this was done or any explanation of what this is and why it was done)

When I was told the meter is being replaced I was told by AGL there is no charge to me for this.

 

So AGL, can you actually give me more than a "its a smart meter, it is right" response??

 

10 REPLIES 10

AGL Moderator

Hi Tania1! 

 

Welcome to AGL Community! 

 

That certainly sounds stressful, there are a few things we can test if a faulty meter is expected. I recommend connecting with our Resolutions team via the AGL App or My Account. 

 

Thank you 

Ellen