I have organised to have my bills paid directly through BPay View, to my shock the bill included the previous amount to be paid again even though I had already paid on time.
Upon calling the call centre for AGL I was advised of the correct amount to pay and the person said it was some billing error. I requested for a amended bill with the correct amount to be sent and it is yet to be rectified.
Is anyone experiencing the billing errors for this month?
Welcome to the Community!
It sounds like we may be facing the possibility here that your previous monthly bill was paid around the same time that your latest monthly bill was generated. If this is the case, the previous bill may not have been flagged as 'paid', resulting the amount being carried forward on your latest bill! However, it's great to hear that our billing team were able to take care of things for you!
Hi Jayden, unfortunately this is not true "it's great to hear that our billing team were able to take care of things for you!"
I received another bill today through my BPay View with a different amount and with a different due date. It is getting extremely confusing. I logged in to AGL portal and notice that the amount advised by the helpdesk people had changed (lucky for me I have screenshots to prove the changes) and a new bill issued with different amount and different due date.
Thanks for getting back to me, Antony!
I'm sorry to hear that we sill haven't got this one quite right. If you can send a private message (click on my username and click 'message') including your AGL account number and email address, we'll look into things and get back to you!