We have recently notified AGL that we are switching suppliers and received our account last week which states Read Type “Actual”
Today I received our final account exactly a week after the last “Actual Read” account and it is for a lesser amount and again it states Read Type “Actual” and obviously the meter end read is less than the actual read of one week earlier.
How is this so?
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I'd recommend that you start by double-checking the billing periods listed on these bills. If you've recently transferred out of AGL then you may find that the more recent of the two bills covers a similar period as the original bill. If this is the case then the more recent of the two bills would be a corrected copy of your final bill.
If you'd like to double check this, please feel free to get in touch with our web chat team here!