Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Android APP won't update billing and payment status.

Switched-on

Hi there. Is their App issues for Android. My app hasn't updated billing or payments for over 2 weeks. 

Has happened since I moved homes. Is there an issue. How do I fix this lag. Customer support give me scripted answers which don't help at all. 

1 REPLY 1

Retired AGL Moderator

Hi @Josh-Bendigo

 

Thanks for your post and welcome to the Community. 

 

To investigate what is happening with your App, can you please send me a private message with your account details and we will invesitgate as to why the App is not updating. 

 

Link for private message

 

Thanks!