No Prepaid Mastercard after 30 days - terrible customer experience

stevey0606
Switched-on
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I signed up to a plan through an email offer saying "complete your sign up online in the next 48 hours and remain on your chosen plan for 30 days and you'll be eligible to get a $40 Digital Prepaid Mastercard®*"

 

I've been on for 30 days and have received nothing.

 

I started chatting to support on 5th October through online chat (with support taking over hours to get back to me so I'm not even there when they reply 6 hours later). Every time I have to say the SAME thing and provide the SAME screenshot to EVERY NEW SUPPORT PERSON, YET THEY STILL ASK THE SAME QUESTION EVERY TIME. I ask them CAN YOU NOT READ THE PREVIOUS MESSAGE and they say NOTHING. 

 

What can I do to get some PROPER CUSTOMER EXPERIENCE that UNDERSTANDS the problem and can RESOLVE IT. It's like THEY DO NOT WANT TO SOLVE ANYTHING AND GO AROUND IN CIRCLES. 

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