Missing paid payments to AGL

[basso]

Hi

I've been trying to call and message AGL several times.to resolve paid payment not acknowledged as successful .

Each time I got hold of a front office staff, I've been directed to email payments@agl.com.au with evidence of payment which I did. I received no response since 25th July. Because this was not resolved in a timely manner by AGL, I've directed debited for a second time today.

I am growing frustrated with the handling of my payment issue. Can someone who is working in AGL back office please investigate my issue.

Thanks,

Peter

[_Mark_]

Hi Basso, I've just sent you a private message so we can take a look at this! Thanks- Mark.

[thuuyen]

hi, 

I also had a missed paid payments that I made o 14 July, 2023. It is my final bill.