Incorrect reading on my gas bill

[YUECHEN]

Hi Team,

I have one issue regarding to the gas bill. We are strata hotel, which pay bills on behalf of owners. 

We received one overdue bill for our owner( please find the attach). According to the record in our system, we have paid the gas bill every quater on time through post office. And the cheque has been used as well (please find the cheque and receipts from Post Office attached).

Could you please help me with that?

[TheRealDaveyG]

Hi @YUECHEN, 

Thank you for reaching out to us and apologies for the delayed response.

This sounds most bizarre, especially considering what seems like impeccable record keeping. Our

service team would be most happy to help, you can reach them here.

Thank you for your patience and we look forward to hearing from you.

Kindly, Dave.