Electricity Bill and online payment

[311]

My account is for electricity only  -- no gas available on site.

Following are recent charges -  

Due                             $ Amount.

18 April 18                  689.44

18 Jan 18                     451/62

17 Oct 17                    474.70

19July 17                      435.65

21 April 17                   471.48

We are 2 people in a unit. and were overseas from 21 March to 16 April 2018  The 18 April 2018 account is greatly increased compared to all others     WHY ???

Has anyone had a BIG April increase

I And something else -- I went online to pay the April 18 account on 17 April  and when

I keyed on COMPLETE entry all I got was AGL logo spinning and no receipt number issued or comment

"payment received"  ---  after 5 minutes.  I tried again and again.

 Next day on checking my credit card I see payment went through 5 times

I'm talking to AGL now to get a refund -- but apparently it takes 5 days and MUST go to a Bank Account

and not to credit card used.

Very frustrainng.     Has anyone had this happen ???   BEWARE guys

[jaydeny]

Hey 311,

Thank you for contribution!

It's disappointing to know that our payment services have caused such a tremendous inconvenience to you, and we'd like to thank you for taking the time to provide this feedback. It's great to hear that the money is already on the way back to you, and please be advised that you're very welcome to get in touch with our web chat team here if you require any further assistance at any time!

Kind regards,

Jayden