Accounts and Billing

Search for answers relating to your AGL account or your AGL online services.

Search for answers relating to your AGL account or your AGL online services.

Call centre staff not in sync with the website

Switched-on

Many different plans on offer but AGL do not honour them - opens in a new page

 

When I search on the link above for plans in postcode 3131 many plans are shown. I called AGL and they have no clue.

ALL the energy plans have the same release date. If some of these plans are have expired take them off the website! See files and screen shots below.

 

For example agd203411mr the plan I want. AGL wedsite says yes but call centre staff are unaware of it. I wonder if the Government would see this as a bait and switch type ploy.

 

Another example when selecting fixed rate - opens in a new page

 

Offer what is on the web links I have shown or remove them.

 

 

Screen Shot 2020-12-19 at 11.09.36 am.png

Screen Shot 2020-12-19 at 10.49.05 am.png

0 REPLIES 0