What's New for the AGL app v8.3 - Direct Debit Enhancements, Self-Service Disconnections and more

AGL Moderator
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We're pleased to announce we've recently launched version 8.3 of the AGL app. This update adds new features including:


  • Direct Debit Enhancements – improvements to the way customers manage their Direct Debit settings across energy and telco services.
  • Self-Service Disconnections improvement and automation of the self-service disconnection flow through the virtual assistant within the app.


Key improvements to Direct Debit

  • Presentation of payment information including credit card (with expiry date), bank account and/or PayPal
  • UI Improvements to present a single view of all services (telco and energy) which have direct debit set up
  • Improved handling of scenarios where customers may want to setup or manage direct debit for services



Key improvements to Self-Service Disconnections

The AGL app with the authenticated built-in virtual assistant can now help arrange disconnection of energy services on a preferred move out date. This feature provides a seamless self-serve experience to customers.




To check it out for yourself, head over to Using the AGL App and download it today, or grab it from the Google Play Store or the Apple App Store.


Help us keep improving the app

We're always looking for new ways to make the AGL app better. You can help too, by sharing your feedback and ideas about the AGL app on the AGL Mobile App Feedback and Ideas space, here on Neighbourhood.

If you have any feedback about this particular update, let us know in the comments below!