Am an AGL customer for 2 months and one day. I found the App daily charges statements so inaccurate that I wonder how AGL can say it’s a useful tool. Approx 3/4s of the month it shows an inflated figure of between about $5 and $7.50. This is my calculation based on daily cost x days and usage charges they supply in the App. At the end of each month however the final cost has equaled my own calls. This means the App shows costs so far that are all over the place. I’ve contacted AGL a few times for an explanation and their service usually tells me what I’ve already read in my contract and on the App - except the lady who made statements that directly contradicted the explanations re GST etc in the App and in fact, if she was correct, would actually have made the discrepancies worse. On reading some of the other comments and resolved answers in this forum I’ve noticed that’s also what the AGL ‘resolvers’ are also doing here.
