Hi, Looking to move over to AGL internet. Currently with telstra and have their telstra smart modem. Is this modem usable for AGL internet or would I need to get a different one?

‎Telstra Smart Modem | Neighbourhood

Accepted Solution

David_AGL

+27 more

AGL Community Manager

•

1.4K Messages

Hi @Jeff5 ,

If it's compatible with the nbn network, you should be all good to use a BYO modem! To double-check that a specific model will work, you can always contact support.

Godfrey

Semiconductor

•

3 Messages

Hi @Jeff5 ,

I am thinking of moving as well. Did the Telstra Smart Modem end up working with AGL NBN internet?

Thanks in advance.

David_AGL

+27 more

AGL Community Manager

•

1.4K Messages

@Godfrey

I can't give an official confirmation of support, but if it helps I've spoken with other customers who have used the Telstra Smart Modem as a BYO modem with AGL Internet after configuring it for PPPoE in the modem settings.

Godfrey

Semiconductor

•

3 Messages

@David_AGL

Do you use IPOE as connection type?

David_AGL

+27 more

AGL Community Manager

•

1.4K Messages

PPPoE connection type, not IPOE.

Godfrey

Semiconductor

•

3 Messages

hmm...therefore it is not going to work?

2 Attachments

Godfrey_0-1670997789199.png

image.png

David_AGL

+27 more

AGL Community Manager

•

1.4K Messages

I think that likely shows your current connection type with Telstra, because Telstra does use IPoE.

I notice it does allow you to enter PPPoE authentication details below, so I suspect you'd be fine to use it, perhaps with some configuration changes, but as it's still a BYO modem I'm not able to guarantee it. If you do a web search for "Telstra smart modem with other ISPs" you'll find more discussion on this topic. In some cases users report they needed to do a factory reset or change the configuration of their Smart Modem to get it working with other ISPs.

Accepted Solution

Jeff5

+2 more

Conductor

•

4 Messages

It worked fine. Just plugged it in and it was good to go. No config required.

Saxon74

Switched-on

•

1 Message

Don’t do it!!

AGL internet is terrible, I swapped over to try & get a decent deal on energy, mobile & nbn.

NBN drops out every 10 minutes!!