We’re aware of a network outage that occurred earlier today across VIC, QLD, and NSW. To help restore your internet connection, please power cycle your modem/router by turning it off for 30 seconds and then switching it back on.
If the issue persists, we recommend testing with an alternative DSL or Ethernet cable to determine if there’s any improvement.
You can also check whether your area is still impacted by the outage by visiting the following network status pages:
Regarding the issue with services not displaying in the app, please contact us on 131 245. Our team will escalate this to the Service Desk to ensure the app is updated accordingly.
If you need any further assistance, please reach out to us on 131 245, or by contacting us on our live chat platform. Warm regards, Sheena AGL Telecommunications
sandeeppillai88
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I am facing similar issue
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Accepted Solution
Sheena_AGL
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AGL Moderator
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Hi @Koowey @sandeeppillai88 @PodgeMelbs
I’m sorry to hear this issue has affected you and others.
We’re aware of a network outage that occurred earlier today across VIC, QLD, and NSW. To help restore your internet connection, please power cycle your modem/router by turning it off for 30 seconds and then switching it back on.
If the issue persists, we recommend testing with an alternative DSL or Ethernet cable to determine if there’s any improvement.
You can also check whether your area is still impacted by the outage by visiting the following network status pages:
NBN Network Status
AGL Telco Status
Regarding the issue with services not displaying in the app, please contact us on 131 245. Our team will escalate this to the Service Desk to ensure the app is updated accordingly.
If you need any further assistance, please reach out to us on 131 245, or by contacting us on our live chat platform.
Warm regards, Sheena
AGL Telecommunications
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Javier
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Hello, I need my internet fixed.
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