I am looking for an answer to this question too. seeing that nobody, even AGL, replied and help on the website sent me here... i guess I will call AGL up.
It seems AGL go out of their way to dissuade anyone from actually signing up to Greenpower.
The website has no option to just check a box and sign up for it - AGL could do that VERY easily.
I called them on two seperate occasions months apart about it.
The Indians at their overseas call centre had never heard of it. I gave up in frustration.
Finally I used the chat function on here - spent AN HOUR trying to get hooked up to Greenpower. In the end the guy changed my plan, but I have zero confirmation Greenpower has been activated.
I think this type of behaviour needs to be called out by customers, and punished by the energy regulator. They advertise Greenpower as an option, for the PR - but refuse to actually deliver it.
It may be a better way, if possible, to implement your own Green Solution. This way your own power is renewable and you will actually be supplying it to others. Having done this for about a decade now my system has paid for itself and I have hardly used any grid power in that time. My Import to Export ration is close to 1:10 but the connection fees still get me.
This may not not be available in some locations or if your are renting.
ericl
+1 more
Switched-on
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I am looking for an answer to this question too. seeing that nobody, even AGL, replied and help on the website sent me here... i guess I will call AGL up.
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SYDEVDriver
Switched-on
•
It seems AGL go out of their way to dissuade anyone from actually signing up to Greenpower.
The website has no option to just check a box and sign up for it - AGL could do that VERY easily.
I called them on two seperate occasions months apart about it.
The Indians at their overseas call centre had never heard of it. I gave up in frustration.
Finally I used the chat function on here - spent AN HOUR trying to get hooked up to Greenpower. In the end the guy changed my plan, but I have zero confirmation Greenpower has been activated.
I think this type of behaviour needs to be called out by customers, and punished by the energy regulator. They advertise Greenpower as an option, for the PR - but refuse to actually deliver it.
Incredibly poor.
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