About FrauStrub

That is correct. That has been an ongoing issue since about 10 years. The latest and newest excuse was - after all these years of battle and the money not being paid again - that we had not presented a "proof of ownership". Whatever that should mean. This was only told us on the phone after almost 2 hours of back and forth. I have a partial (until I went to the complaints department) transcript of the chat.I hope for this 3-monthly round we are fine again. So there is no need to interfere at th ...

You are right, you can set it up...all you want, the money is not paid automatically into the account though. I am having this battle for around a decade. So whatever you are told about getting money out of AGL in a timely manner and/or automatically, that is incorrect.

How about AGL would treat their long standing customers nicely, courteously and respectfully? Why I think AGL is not doing that? Since over 10 years I have to call almost every 3 months to get the payment for the energy produced by my solar system into my account. Over the years I heard so many ways and reasons why the money (I am talking thousands of dollars) cannot be paid into my account, it is not funny; (the funniest one was actually: "you have to trigger the payment"). Latest hurdle is tha ...