CEK's latest conversations

CEK Switched-on
20-11-2020

Re: Overview and usage total costs different

Thanks Nam,I had already considered that usage is not inclusive of supply charges. however the problem is that the usage total is more than over view total. Which does not align, as the overview should be more as it has the usage plus supply charges included. thankscraig
3 Replies 0 Likes
CEK Switched-on
19-11-2020

Overview and usage total costs different

Hi there, When using the iOS app I have noticed that the total of my accumulated bill in the overview tab is different to that of the usage tab. how can this be different. I thought you are receiving usage data from a smart meter, which allows for the break down in the usage tab by hour. Why are the totals different between the two tabs. This is very confusing. thanks CEK
3 Replies 0 Likes