@glenys1 Hi Glenys, You have entered a forum/blog that is available for persons to communicate for like minded persons. It is sponsored by AGL and and you can "explicately" say what you like, however there is no guarantee that an AGL authorised person may answer. You should contact AGL via email, chat or phone to communicate to them directly. The link is https://www.agl.com.au/help-support/contact-us You can click on the link above safely. Do not in any circumstances supply any personal details ...