lkenn's latest conversations

lkenn AGL Idea Moderator
25-02-2020

Re: When Comparing Previous Date - Status changed to: Good Idea, Vote!

Hi @GMacD53 Thanks for taking the time to submit your feedback. We will take this into consideration and monitor further demand for this feature in the app to help with prioritisation. I will also pass on your feedback on locking the hour of day to the My Account team. Thanks.
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lkenn AGL Idea Moderator
25-02-2020

Re: Enter Meter Read - different coloured text to make it stand out - Status changed to: Under Consideration

Hi @Phil-Do, Thank you for your feedback. We will pass this onto our design team and work out what can be done to make this action prompt more prominent. Thanks!
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lkenn AGL Idea Moderator
18-12-2019

Re: Payment extension options - Status changed to: Under Consideration

Hi @Brooke Thanks for your feedback - this has been on our radar for some time. We are working through the next lot of priorities for the app and this is on our list of items to consider. Hopefully we can bring this feature to life soon! Thanks.
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lkenn AGL Idea Moderator
11-09-2018

Re: Billing previous data is now grouped by address and doesn't work - Status changed to: Delivered

Hi Blaster, We investigated the issue last week and found that there was an issue with the Bill PDF feature implementation causing errors and blank screens in the billing space. We have since rolled back the Bill PDF changes until the related issue is fixed, so you should be able to access your past bills now. As for the address split, this treatment is required for customers who have multiple properties. If the addresses we have in our system for your gas and your electricity accounts ...
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