Seeing you're already sending me an e-mail about my bill being due, please just include the PDF of the bill in the e-mail, rather than forcing me to go to the web site... login... browse to the relevant page... click on a link... wait... then display the document... and then I have to manually download the document again... 'tis such a waste of time when it can easily be included in the e-mail. Pffft.
