About Sheena_AGL

Hi @Vtorey13 Yes @mary22evans is correct.Typically for the router settings being PPPoE, the details will be just your account number ACCXXXXXX etc.If you need any assistance with setting up the connection, or any changes within the modem, please don't hesitate to reach out to us on 131245, or on our live chat platformWarm regards, SheenaAGL Telecommunications

Hi @Koowey @sandeeppillai88 @PodgeMelbs I’m sorry to hear this issue has affected you and others. We’re aware of a network outage that occurred earlier today across VIC, QLD, and NSW. To help restore your internet connection, please power cycle your modem/router by turning it off for 30 seconds and then switching it back on. If the issue persists, we recommend testing with an alternative DSL or Ethernet cable to determine if there’s any improvement. You can also check whether your area is stil ...

Hi @BTHMMIV Thanks for getting in touch, and I truly appreciate your patience. I'm really sorry to hear about your experience with our live chat team — that’s certainly not the level of support we aim to provide. Regarding the NBN speed upgrade, we understand how important this is, and I completely get why you’d expect clear communication on it. At this stage, we haven’t received official confirmation from NBN Co about when or how the upgrade will be applied for AGL customers, but we’re activel ...

Hi @Sculls9 Thank you for getting back in touch with us.I am glad to hear you gave us a call regarding this and appreciate you sharing what was advised upon the call.I do agree with you if the direct debit is set up on the energy then it should also be on your telco account.We would love to pass on feedback about this experience for you.If there's anything else we can assist with, please don't hesitate to give us a call on 131245, or on our live chat platform.Warm regards, SheenaAGL Telecommunic ...