About Sheena_AGL

Hi @Issue I am really sorry to hear with the experience you have had with us, when trying to get the internet connected for you, I can't imagine how frustrating this will be for you.I will advise, we don't have a direct line to the escalations team, however I will advise, if you call us on 131245, ask to speak with the "Experts" team and we will be able to assist further.Alternatively, you can contact us on our live chat platform.Thank you, SheenaAGL Telecommunications

Hi @gregb I appreciate you reaching out to us in regard to this.Yes you will be able to use the Orbi Mesh router while using our eero, you can create a gateway and use the eero as a booster in some parts of your house.If you need further assistance, our technical support team can assist further, please contact them on 131245.Thank you, SheenaAGL Telecommunications

Hi @Gumwallaby I can't being to imagine how frustrating this would have been for you, trying to get in contact with us and not being able to get a resolution.We really value the feedback you have provided, we do apologize for the experience you have had with us.Warm regards, SheenaAGL Telecommunications

Hi @Dan7ny7 I completely understand where you're coming from, it doesn't seem fair you're paying extra to be getting the same speeds you had with TPG. I will advised it does depend also what guaranteed speeds you can get on NBN. With the speeds, there is definitely some troubleshooting we can do to help with the speeds you're getting with the internet. Please speak with our team via our live chat platform. Thank you, Sheena AGL Telecommunications