Hi @BTHMMIV Thanks for getting in touch, and I truly appreciate your patience. I'm really sorry to hear about your experience with our live chat team — that’s certainly not the level of support we aim to provide.
Regarding the NBN speed upgrade, we understand how important this is, and I completely get why you’d expect clear communication on it. At this stage, we haven’t received official confirmation from NBN Co about when or how the upgrade will be applied for AGL customers, but we’re activel ...