About Sheena_AGL

Hi @BTHMMIV Thanks for getting in touch, and I truly appreciate your patience. I'm really sorry to hear about your experience with our live chat team — that’s certainly not the level of support we aim to provide. Regarding the NBN speed upgrade, we understand how important this is, and I completely get why you’d expect clear communication on it. At this stage, we haven’t received official confirmation from NBN Co about when or how the upgrade will be applied for AGL customers, but we’re activel ...

Hi @Sculls9 Thank you for getting back in touch with us.I am glad to hear you gave us a call regarding this and appreciate you sharing what was advised upon the call.I do agree with you if the direct debit is set up on the energy then it should also be on your telco account.We would love to pass on feedback about this experience for you.If there's anything else we can assist with, please don't hesitate to give us a call on 131245, or on our live chat platform.Warm regards, SheenaAGL Telecommunic ...

Hi @akhilsivanss Thanks for reaching out to us. We understand how frustrating it is not to have a working internet service, and we sincerely apologize for the inconvenience. A flashing downstream light usually means the connection is still being established. If the online light is on, it's likely the NBN box is undergoing a firmware upgrade. In the meantime, please try turning off your NBN box for 30 seconds, then switching it back on. If the issue continues, feel free to contact us on 131245 or ...

Hi @Lisahong I am so glad to hear that it is working for you now, after 9 days!I do appreciate this feedback which you have shared, it's great to hear!If you need any assistance, please don't hesitate to reach out to us on 131245 or on our live chat platform.Warm regards, SheenaAGL Telecommunications