Hello Cheryll,
Thank you for taking the time to reach out to us.
I am sorry to hear about the poor experience that you have received and the lack of communication with your bill smoothing now that your account has been closed, this certainly does not align with our values and is disheartening to hear.
We value customer service and getting things right and want to assist you. Once a move out has been requested, any payment arrangements are automatically stopped, this would explain why you ...