Rowdy1961's latest conversations

Rowdy1961 Conductor
3 weeks ago

Re: Alan Fels reporting into excessive energy charges

All of your customers are effected by excessive unreasonable servicecharges. Why are you only supporting only a limited few of you customerswhen this has been inflicted on all your customersThe increases are clearly excessive as AGL reported higher then previousprofits. The price increases can only be justified due to additional costsin electricity production. Clearly this is not the case.Electricity increases cannot be justified if profits increased also.Will AGL act responsibly in reducing it ...
12 Replies 1 Like
Rowdy1961 Conductor
10-03-2024

Re: NBN down yet again andno support to report to.

The technical support team neglects customers by closing and going home while services are effected.They make no contact with customers at all. They are totally UNPROFESSIONAL and refuse to peovide assistance when requested.Your state the team is available 8am to PM but they are no wherebover rge weekend. How is fhis any type of acceptable service standards of a commercial offering. The NBN had neen down for 4 days and no contact whatsoever by AGL. When i contact them they seem completely unawar ...
4 Replies 0 Likes
Rowdy1961 Conductor
09-03-2024

Seriously bad AGL internet customer service

NBN service down for 3 days. Will be 5 days when Support sraff return. I am told due NBN service is out due to an unplanned outage. I was TOLD an SMS will be sent when service restored.NOTHING. I am away from Home and wife is home alone. She called AGL and they refused to talk to her as not authorised. I called and told there is an unplanned outage. I have asked AGL to call my wife and they refused. They do not return calls. AGL internet hours are apparently 8am to 6pm weekdays and no support on ...
0 Replies 0 Likes
Rowdy1961 Conductor
07-03-2024

NBN down yet again andno support to report to.

I have already reported multiple nbn outages and the reason given has been there were unscheduled nbn outages. My problem is NBN shows no outages on the days. Its happened again tonight and i am overseas. My secueity cameras are offline.My wife is at home alone. Shs mwssged me from down fhe road as mobile doesnt work at the house.. She is worried and upset. She couldnt even watch netflix.Again why is this happening repeatedly and why is there no record of nbn outages that you suggest is the reaa ...
4 Replies 2 Likes