PRW's latest conversations

PRW Switched-on
05-04-2022

Re: Why is AGL so useless at refunds? How to get them to sort out?

I have been contacting AGL - both Energy and Telecommunications - for 3 months, without any response. Telecommunications refers me to Energy, Energy refers me to Telecoms. I got tired of their games and referred the matter to the Energy and Water Ombudsman
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PRW Switched-on
30-03-2022

Why is AGL so useless at refunds? How to get them to sort out?

short version:Using the links for the internet account received from AGL, payments for internet go to the electricity account, and are not credited to either account. 3 months' of being messed around trying to get the refunds - Internet side of AGL says to get back from Energy side. Energy side has all the proof of payments, just won't respond. Eventually I ended up cancelling both accounts.
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