About Tara_AGL

Hi Speedy, Great question! Sims typically take up to 10 business days based on Australia Post turnaround times. As long as you don't cancel your service with your old provider, there will be no risk of losing your number or being uncontactable, as your old sim, with your old provider, will work up to you request activation with us, and the activation is complete. Think of it as a transfer of service, so no down time! Hope this helps

Hi @MikeD, Great question, we would love you to please reach out to our friendly AGL Technical Support team. Southern Phone was kind enough to help us out with modem stock during a shortage we experienced earlier in the year, we remaiin absolutely happy to help and toubleshoot with you.

Hi SKG, That's great news, thank you for letting me know. Happy web browsing!

Hi @Nate10, I am sorry to hear that you have not received your code yet. These codes are sent out either via email or sms, typically within 10 business days of your connection being completed. Can you please confirm for me that you are successfully surfing the net and it has been longer than 10 business days with still no code? Thank you!