Technical Issues

Having a problem accessing the AGL Energy app or online services? Let us know here!

Having a problem accessing the AGL Energy app or online services? Let us know here!

Agl app is not working

AGL Idea Moderator
 
13 REPLIES 13

Switched-on

My agl app has not worked one either android or iOS for 3 months now 

However internet access is working

Any ideas I have uninstalled and re installed at least 3 times with no success 

It just keeps saying there is a problem with the servers 

Switched-on

Had the same problem last year, finally someone at AGL said it's the way you login. Don't use Password, try ONE TIME CODE INSTEAD.

It works for me

Switched-on

Hi, the app isn't working since the update, I can log on, but it won't load any information and just constantly shows a loading screen. I can select the account menu and that loads fine, but the home, billing menus will not load.

AGL Community Manager

Hi @CMcCaskill ,

 

Shoot me a private message (click my name) with your account number and I'll have the tech team look into that for you.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.