BYO Modem Settings - PPPoE username/password settings
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Hi Team,
As a new customer, I am trying to connect the BYO modem to AGL NBN internet service. Can you please let me know how to fill in the Username and Password in my Modem? Thanks
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- help_setupinternet
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For FTTP users, the other thing not mentioned anywhere is that if you have a current ISP connection and are switching to a new service you cannot use the same current physical UNI-D port on the NBN NTD box. i.e. If you have an internet connection with ISP A on UNI-D 1 port, the new ISP B will establish the new connection on UNI-D 2 port and you will have to swap over your Router's Ethernet cable to the UNI-D 2 port to use the new service.
I have also now had success with the username and password being your ACCxxxxxx number as others have already confirmed.
Little disappointed in the lack of instructions and information from AGL on this.
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I have been able to connect to the internet after a technician came to my appartment and reconnect the wire inside of the internet box in the basement. He said my internet wire was connecting to TPG and not nbn (might be the previous owner used TPG service)
In summary, to be able to connect to internet I need
Hardware:
- Ensure internet wire in the internet box (usually in the basement if you live in appartment) connect to nbn (need help of technician).
- Telephone wire from the wall to the DSL port on the modem (any modem is good, I have tested Telstra Smart Modem Gen 2 with voice backup, and TP Link Archer 1600V with good result on both)
Software:
- In the GUI, Set the username: accXXXXXX, password: accXXXXXX
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I had the same issue when I had my own router which had been used in a different network. The solution described here surely works. However, if your device is a modem router, you first need to change the settings in the router app to make sure that you are using the router only option. Then use the account number as the username and password and then you are good to go. Took a half a day for me to find this out.
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