eSim

House_Stark
Switched-on
6 Replies 16921 Views

I have an iPhone 12 Pro and I want to utilise the eSim on my phone for my personal number (the number I ported to AGL from Telstra) and I am hugely disappointed that you do not offer this service. I will now have to cancel and go with another provider who does offer this as I do not want to go back to carrying two phones.

33 REPLIES 33
David_AGL
AGL Community Manager
0 Replies 9711 Views

Hi @House_Stark

Sorry to hear you were disappointed. eSim is still a relatively new technology and while the capability is there on the Optus network, not all carriers are able to support it yet. Hopefully it's something we'll be able to offer in the near future.

In the meantime, I'll create an Idea for this feature over on the Ideas area so we can help to demonstrate the demand for the feature, and pass the feedback on to the relevant team.

David_AGL
AGL Community Manager
1 Reply 9450 Views

Some good news, @House_Stark  -  we're introducing eSim soon. Still confirming a launch date, but stay tuned over the next few weeks.

idlezombie
Switched-on
1 Reply 9330 Views

So any update? This is the only hold up that has been stopping me from moving my mobile service over.

jayden_AGL
AGL Moderator
0 Replies 9324 Views

Hey @idlezombie - unfortunately there is no 'firm' date locked yet, but eSim's are currently due to be available mid-April.

David_AGL
AGL Community Manager
1 Reply 8980 Views

I'm pleased to update this with the news that eSim is now available through AGL mobile!

ko
Semiconductor
0 Replies 8809 Views

If only it actually works

iceman
Switched-on
3 Replies 2708 Views

Hi,received welcom email,but no QR code in email.

 

Glenn_AGL
AGL Moderator
0 Replies 2680 Views

Hi Iceman,

Please give our escalations team a call on 131 245 Mon-Fri 8am-6pm so we can investigate what happened with your eSIM QR code

 

Thank you


Glenn

Yon
Conductor
2 Replies 3478 Views

Bought a new phone. Contacted AGL for replacement eSim for the new phone. Agent advised it will take 2 to 24 hours to receive a new QR code to set up eSIM on the new phone. It's been over 24 hours. No emails, no calls, no text. Try to contact agent via chat, call. Can't get through to anyone that can help. What a joke. I have 4 mobile plans, internet, gas and electricity all with AGL. I am going to look for new service provider. Stay away from AGL everyone. you get absolutely no customer service and support.

 

*update* received an email containing QR code. Agent messed it up and used wrong phone number which I didn't ask for. great job agl.