Smart meter installed but registered as odinary meter

Semiconductor
1 Reply 4357 Views

Hi all, I've purchased and moved to new property recently.

The house has an EM1200 digital smart meter but I couldn't get any daily usage. Then I called AGL and one of the consultants said " your meter number is registered as ordinary meter and not a smart meter in the national database".

 

How could it happen?

 

She said  if I needed smart meter, I have to make order to swap it even though I already have one. It doesn't make sense to me. Is there any solution like changing registration to activate 3G connection to my current meter?

1 REPLY 1
AGL Moderator
0 Replies 4347 Views

Hi there Nori! 

 

That meter type is a digital meter but not a smart meter, this mean the readings still need to be taken manually. 

 

You can request a smart meter upgrade at any time, however we cannot install 3G to your current meter. 

 

Thanks 

 

Ellen