Meter modem change due to 3G being withdrawn

Switched-on
1 Reply 192 Views

Hi, has anyone else received a text message from Plus ES stating they need to enter your property to change your meters modem. The reason given is being withdrawn in favour of 4G. Just wanted to check as there has been no correspondence from AGL and worried about scam texts.

4 REPLIES 4
AGL Moderator
1 Reply 184 Views

Hi Darren_B,

 

I can confirm this is a legitimate message from the meter provider. All meters are in the process of having this upgrade.

 

Thanks,

Jenna

 

 

Switched-on
1 Reply 144 Views

It would be nice to have this communication through an email from AGL. Specially because most people don’t have any clue who PLUS Es is. Also they have a link in the SMS which looms similar ti the dodgy sms. I tried to confirm with AGL spam monitor team to check if it was a legit sms, they replied saying they couldn’t help with this!

AGL Moderator
0 Replies 132 Views

Hi Muhammadlqbal, welcome to AGL Neighbourhood. 

 

Thank you for getting in touch and providing this feedback, we'll certainly pass it on to our metering teams.

 

Kind Regards,

-Olgi-

 

 

AGL Moderator
0 Replies 10 Views

Hi Darren! 

PlusES are currently doing the rounds of updating the 4G within smart meters to ensure everything is communicating as it should. 

The SMS you have received is not spam, it is just a friendly notice they will be visiting to check the meter. 

~ Demi