Communications breakdown

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I agree with other posts about AGL dysfunctional comms. Emails saying my bill "has changed" with lots of jargon but no clear information whether the bill is going up or down. I presume up, otherwise AGL wouldn't try to hide it.


Also the message and phone systems are totally useless. The phone contact should at least tell customers if they are 2nd in the queue or number 2000. It's pointless hanging on with no idea of how long for. The chatbot is even more useless.